British Airways: First lounge revamp for Premium customers

Courtesy: British Airways.

Courtesy: British Airways.

A refresh to British Airway’s First lounge at Terminal 5 is making for a more comfortable and relaxing start to flights for some of the airline’s top premium customers.

The refurbishment to the airline’s luxurious First lounge, which comfortably seats British Airways’ premium travellers, has brought a new sparkle to eligible First customers and Gold Executive Club members.

They are benefitting from brand new contemporary and stylish furniture throughout the lounge, plush new carpets, re-sanded, waxed and polished extensive oak wooded floors, and more power outlets to charge phones, laptops and tablet computers.

Troy Warfield, British Airways’ director of customer experience, said: “Our First customers and Gold Executive Club members are used to the very best service and surroundings, both in the air and on the ground.

Courtesy: British Airways.

Courtesy: British Airways.

“The refurbishment of our First lounge at Terminal 5 will ensure they can continue to enjoy fine cuisine, outstanding wines and champagnes and relax in comfort before flying in style to destinations around the world.”

Over 220 new pieces of furniture, ranging from stylish high-backed chairs, occasional tables, dining furniture and relaxing sofas have replaced the First lounge’s previous furniture.

Additional power outlets have been discreetly fitted to provide even more places for customers to re-charge and power up their personal electronic devices.

Since Terminal 5 opened in 2008, British Airways’ premium customers have been able to relax, dine and refresh themselves throughout the airline’s extensive ‘galleries’ lounge complex, featuring six individual lounges for Club and First customers, including the exclusive Concorde Room, and the recently refreshed First lounge.

Courtesy: British Airways.

Courtesy: British Airways.

As well as new and stylish, understated seating throughout, the First lounge also features ‘The Gold Bar’, which is covered in gold leaf and is lit by a Swarovski crystal chandelier.

Customers can help themselves from the bar, stocked with fine wines, champagne and spirits. There is also a dedicated Champagne Bar, surrounded by banquette seating, decorated with a subtle Concorde motif, serving top champagnes, including Castelnau Vintage 2004, Taittinger Brut Rose NV and Taittinger Vintage 2006.

A Work and Entertainment Zone provides PCs for customer use with free high-speed wifi available throughout the lounge.

A specially prepared hot and cold food selection is available for self-service in a dining area, with a wide selection of beverages available, and bespoke furniture to either dine alone at individual tables or in groups, if travelling with friends or family.

Courtesy: British Airways.

Courtesy: British Airways.

A dedicated British Airways customer service team is on hand to help customers to arrange or amend flights and answer any queries. Customers can pamper themselves before their flight with specially prepared treatments at the Elemis Spa.

British Airways has recently introduced its brand new First cabin on its new fleet of Boeing 787-9 Dreamliners. Last week the airline took delivery of its sixth 787-9, which went into service to Montreal.

The new exclusive First cabin features just eight suites, painstakingly designed around the customer with extra storage space, more comfortable seating, adjustable mood lighting and a larger 23 inch in-flight entertainment screen.

British Airways’ has welcomed 14 787 Boeing Dreamliners into its fleet so far, and has a further 28 on order for future delivery.

Source: British Airways.

Star Alliance launches fresh look for website

Courtesy: Star Alliance.

Courtesy: Star Alliance.

Star Alliance, the way the Earth connects, has redesigned its website to offer a fresh, modern look and user friendly experience across both desktop and mobile devices, complementing the individual websites of its member airlines.

Upgrades to its iPad and Android apps to improve usability and add new features will also be available shortly, as part of a wider initiative to meet the needs of today`s travellers for information at their fingertips.

The site adopts bold visual design throughout as well as mobile-friendly navigational principles that allow it to be accessed easily on any size of screen. Its information and content is targeted to the audience of Alliance travellers, who regularly fly on more than one of the Alliance’s 28 member airlines.

“We have responded to the fact that more and more customers want to have the latest information at their fingertips, wherever they are,” said Star Alliance’s Vice President for Customer Experience and Information Technology Justin Erbacci. “The new site allows us to bring more tailored information to Alliance customers, so extending and complementing the information offered by each of our member airline’s own web presence.”

The website is a one-stop shop for access to information about the whole of the Star Alliance network, the benefits offered to its frequent flyers, and about Star Alliance products for both leisure and business travel. In many cases, the site offers links to a member airline website for deeper research.

Selecting “flight search” allows the visitor to scan the schedules of all 28 member airlines, serving over 1,300 airports worldwide, to find connections that best meet their travel needs. Once the right connection has been identified, a link is offered to the relevant airline website for booking.

The home page also offers a link to “flight status” – offering up to the minute information on the status of over 18,500 daily flights worldwide.

Customers who are travelling in First Class or Business Class, or those who have earned Star Alliance Gold status, can search a database of over 1,000 lounges globally. The site also offers basic information on destination airports, with more details, including Star Alliance specific maps, available for the Alliance’s biggest hubs.

At appropriate moments during a site visit, the visitor is prompted to share location details and other information that allows site personalisation, particularly when the customer is at an airport and travelling on the same day.  Holders of Gold and Silver Star Alliance status are “recognised” with an enhanced visual experience.

The upgraded iPad app will enhance the original “globe” design on its homepage so that a swipe now opens an airport search feature. Once any of the 1,330 airports on the Star Alliance network is entered, the destination is plotted on the globe and supporting information displayed, such as weather, Star Alliance member airlines that fly there and other airport details.

New “info cards” on the home page contain App tips and current news while the Network screen now includes Star Alliance statistics and interactive capabilities that open up member airline information when you tap on the airline`s logo.

In the Android app, the section on the benefits offered to holders of Star Alliance Gold and Silver status has been completely redesigned to offer a cleaner and crisper interface, with a more user friendly display and interaction. Both new versions will be available for download shortly.

The new website and app upgrades are among a series of projects on the Star Alliance roadmap that will improve and modernise the travel experience, aimed particularly at regular Alliance travellers. This includes initiatives such as Gold Track, which offers access to a priority security lane for member airline customers holding Star Alliance Gold status or flying in First Class or Business Class. Gold Track is currently available at over 60 airports worldwide and new destinations will be added steadily in coming months.

Source: Star Alliance.

Smiles anuncia Air Canada, 12ª parceira aérea internacional

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O Smiles fechou acordo com a Air Canada, a maior empresa de transporte aéreo canadense, para o acúmulo e o resgate de milhas. A empresa opera semanalmente 10 voos com destino a Toronto – 7 voos partindo de São Paulo e 3 do Rio de Janeiro.

A empresa possui uma frota de 367 aeronaves e 42 mil funcionários que atendem mais de 23 milhões de passageiros por ano, com seus parceiros regionais – Air Canada Express e Air Canada Rouge.

“Com a parceria da Air Canada, o Smiles amplia ainda mais as opções dos clientes para voos internacionais. Agora são 12 companhias aéreas, além da GOL. O hub de Toronto oferece voos diários para destinos muito procurados como Honolulu, Londres, Los Angeles, Paris, Amsterdã, Tóquio, entre outros, o que proporcionará ainda mais facilidade e conveniência aos passageiros”, declara Leonel Andrade, CEO do Smiles. “Além da Air Canada, o Smiles tem parceria com a GOL, Air France, Delta Air Lines, KLM, Qatar Airways, Aerolíneas Argentinas, Etihad, TAP, Alitalia, Copa Airlines, Korean Air e Aeroméxico (em fase de implantação)”, completa o executivo.

A Air Canada oferece a seus clientes 729 destinos em 124 países, 1450 conexões diárias na América do Norte, Ásia, e Pacifico Sul e mais de 1200 voos diários non-stop no Canadá, sendo a única companhia aérea a operar voos diretos entre o Brasil e o Canadá. Para passageiros com destino aos Estados Unidos, o processo de imigração é realizado no Canadá, evitando filas nos aeroportos americanos. Entre os principais destinos operados pela companhia aérea canadense estão: Honolulu, Londres, Los Angeles, Paris, Munique, Frankfurt, Amsterdã, Tel Aviv, Barbados, México, Taipei, Hong Kong, Beijing, Nagóia, Tóquio, Osaka, Seul, entre outros.

Fonte: Smiles.

Smiles oferece até 30% de bônus em milhas na transferência de pontos do cartão de crédito

Cortesia: Smiles.

Cortesia: Smiles.

Clientes Smiles que transferirem pontos* do cartão de crédito para sua conta Smiles vão receber até 30% de bônus em milhas. A promoção é válida até o dia 14 de outubro. O crédito das milhas será realizado até o dia 28 de outubro.


Milhas transferidas Bônus
Até 9.999 milhas 10%
De 10 mil milhas até 49.999 milhas 20%
A partir de 50 mil milhas 30%

Confira os termos e condições da promoção no site

*: Consulte a conversão de pontos em milhas diretamente com seu emissor do cartão de crédito.

Fonte: Smiles.

Smiles oferece promoções diferenciadas para clientes American Express

Cortesia: Smiles.

Cortesia: Smiles.

Smiles oferece promoções exclusivas para clientes AMEX até o dia 15 de outubro:

  • 30% de milhas bônus ao transferir a partir de 30 mil pontos* do cartão de crédito para sua conta Smiles;
  • 20% de milhas de volta na sua conta Smiles ao emitir bilhetes na Cabine Executiva.

Para participar das promoções é necessário realizar o cadastro pelo link:

Os termos e condições da promoção estão disponíveis no site do Smiles.

*: Consulte a conversão de pontos em milhas diretamente com seu emissor do cartão de crédito.

Fonte: Smiles.

Alaska Airlines and Icelandair announce codeshare and Frequent Flier partnership agreement

Courtesy: Icelandair.

Courtesy: Icelandair.

Alaska Airlines and Icelandair have entered into a codeshare agreement and frequent flier partnership, which will give customers easier connections and more ways to earn benefits when flying between the U.S. and Europe.

With the new codeshare agreement, to take effect Nov. 1 pending government approval, customers flying on Alaska Airlines and Icelandair will enjoy seamless reservations and ticketing, one-stop check-in, baggage checked to its final destination, coordinated flight schedules, the ability to earn miles and/or points on the reciprocal airline and consistent passenger service standards.

Elite-level members of each airline’s frequent flier program also will receive reciprocal club lounge benefits.

“This new partnership with Icelandair is another example of how Alaska is raising the bar to allow its Mileage Plan members to travel and earn miles to all corners of the globe through a diverse network of international carriers,” said Andrew Harrison, Alaska Airlines’ executive vice president and chief commercial officer. “Icelandair offers our frequent fliers a unique option for flying and earning miles to Europe from our Seattle, Portland and Anchorage gateways.”

Icelandair operates flights from 16 cities in North America to Iceland with connections to more than 20 destinations in Europe, including Amsterdam, Brussels, Copenhagen, Frankfurt, London and Paris. Travelers can also enjoy an Icelandair stop-over to visit the city of Reykjavik and tour surrounding areas for up to seven nights at no additional airfare charge.

“With today’s announcement of our Alaska Airlines partnership, Icelandair continues to expand its network, including more flights, more gateways and more destinations,” said Helgi Mar Bjorgvinsson, Icelandair’s senior vice president of sales and marketing. “Our codeshare flights and mileage partnership will make travel seamless from the West Coast, reward frequent travelers on both Icelandair and Alaska Airlines, and offer our passengers even more options when traveling to Iceland and beyond.”

As an added benefit, starting Oct. 1 Alaska Airlines Mileage Plan MVP Gold and Gold 75K members will receive complimentary access to Icelandair’s Saga Lounge at Keflavik International Airport in Reykjavik and Icelandair Saga Gold and Silver members will enjoy complimentary access to Alaska Board Room lounges in Seattle, Portland, Anchorage and Los Angeles.

Members of Alaska Airlines Mileage Plan can begin earning miles on Icelandair starting Oct. 1, and through Dec. 15, 2015 the airline is offering double miles.* Miles flown will count toward elite status in Alaska’s Mileage Plan. Members of Icelandair’s Saga Club can begin earning Saga Points for flights on Alaska starting Oct. 1. Redemption for award travel will start later this year.

Icelandair has a long history of providing flights from the United States to Europe. The airline offers onboard Wi-Fi access, personal inflight entertainment, three cabins of service and two free checked bags for customers. Icelandair Saga Club, Icelandair´s frequent flier program, offers members multiple options to redeem their Saga Points, whether it is a flight with Icelandair, onboard refreshments and duty free items, hotel accommodations around the world or gift certificates at various retailers in U.S. and Canada. The most frequent fliers with Saga Gold and Silver status enjoy excellent benefits, such as upgrades, lounge access and extra baggage allowance.

Over the last few years Alaska has grown its codeshare and frequent flier partnerships with the world’s best airlines to provide customers with convenient service to most every point on the globe. In July, Alaska added China-based carrier Hainan Airlines as a Mileage Plan partner. Mileage Plan was ranked “Highest in Customer Satisfaction with Airline Loyalty Rewards Programs, Two Years in a Row” in the J.D. Power Airline Loyalty/Rewards Program Satisfaction Report.

Source: Alaska Airlines.

Smiles dá 200% de bônus na transferência de milhas

Cortesia: Smiles.

Cortesia: Smiles.

Cliente Smiles que transferir milhas para outra conta Smiles receberá 200% de bônus em sua conta. Promoção válida até 24 de setembro para a transferência de até 40 mil milhas. Cliente Smiles Diamante poderá transferir até 80 mil milhas para outra conta Diamante.

Confira os termos e condições da promoção no site

Fonte: Smiles.