Personalize the skies with Delta’s refreshed TUMI amenity kits

Courtesy: Delta Air Lines.

Beginning Sept. 1, Delta is refreshing its TUMI amenity kits in the Delta One cabin, featuring a new look and feel that customers can make uniquely their own.

Delta’s TUMI hard-case amenity kit, which is based off of the company’s popular 19 Degree collection, will allow customers to monogram a patch on the front of the case, a first for any airline amenity.

“Every detail incorporated into our TUMI amenity kit has been thoughtfully selected with our customers’ needs and preferences in mind – no matter how big or small,” said Allison Ausband, Delta’s Senior Vice President – In-Flight Service. “We are excited to offer customers the ability to monogram their amenity kits and create a personalized souvenir to take with them as they jetset across the globe.”

The Delta One kits will continue to combine two premium, high-quality brands – TUMI and Kiehl’s Since 1851 – to create a spa-like experience in the sky, revitalizing skin on Delta’s longest flights.

Courtesy: Delta Air Lines.

The refreshed kits will include new amenities such as hand cleanser, a mouthwash stick and TUMI eyeshades as well as updated striped socks. Additionally, the kits will feature travel essentials including Kiehl’s Lip Balm #1 and grapefruit-scented Deluxe Hand and Body Lotion with Aloe Vera and Oatmeal, , a dental kit featuring Crest toothpaste, tissues, mouthwash and ear plugs.

The kits will be available on all Delta One flights, including coast-to-coast flights between JFK and LAX/SFO, BOS-SFO and DCA-LAX, and will feature hard- and soft-cased TUMI kits. Customers will enjoy a silver hard-sided amenity kit outbound from the U.S. and a soft-sided black amenity kit inbound to the U.S., allowing them to add variety to their amenity kit collection each way.

Complimentary monogramming will be available at any TUMI retail store aside from airport or outlet locations. Customers should bring the patch, which is located inside the kits, to the store to be monogrammed.

In addition to Delta One, the airline is refreshing its offerings in each cabin to continue to provide an unparalleled level of service and amenities for every traveler.

Customers in the Delta Premium Select cabin, which debuts on Delta’s first Airbus A350 this fall, will receive a soft TUMI blue pouch which includes Malin+Goetz vitamin B lotion, a dental kit featuring Colgate toothpaste, an eye mask, socks and ear plugs.

Additionally, on international and select long-haul domestic flights, Delta Comfort+ customers receive a Rest and Refresh kit with eye shades, ear plugs and a dental kit featuring Colgate toothpaste, while Main Cabin customers receive kits that include eye shades and ear plugs.

Investing in the Customer Experience

This latest enhancement is part of the airline’s multi-billion dollar investment in the customer experience that includes a cabin modernization program featuring new seats, seatback entertainment systems with free entertainment, high-capacity overhead bins, access to Wi-Fi on nearly all flights, free Main Cabin meals on select flights, upgraded Main Cabin snacks, an Alessi-designed collection of serviceware, Westin Heavenly® In-Flight Bedding, chef-curated meals paired with wines hand-selected by Master Sommelier Andrea Robinson, noise-canceling LSTN headphones and more.

Delta has also made significant investments in the customer experience on the ground, in addition to plans to add nearly 250 new aircraft to its fleet in coming years. These include new Delta Sky Club locations in Denver, Atlanta, and Seattle, and Club renovations in Nashville, Dallas, Newark, and Minneapolis-St. Paul, airport enhancement programs in Atlanta, Los Angeles, New York and Salt Lake City, and the testing and implementation of an enhanced boarding process in Atlanta.

Source: Delta Air Lines.

British Airways announces partnership with the White Company

Courtesy: British Airways.

British Airways today (July 04th, 2017) announced its plans to give customers a great night’s sleep in the sky through a partnership with the luxury lifestyle brand, The White Company.

The iconic British retailer will supply bedding and amenity kits in Club World as part of the airline’s £400m customer investment plan, with a focus on excellence in the premium cabins and more choice and quality for all.

Later this year, customers travelling in Club World between Heathrow and New York JFK will be given a new elegant day cushion which will double up as a fantastic lumbar support when working or relaxing on board

Courtesy: British Airways.

Exclusively for British Airways, The White Company have also designed a bespoke, luxuriously soft large pillow and white cotton pillowcase to enhance customers’ comfort and to help them sleep well in the sky.

Customers will also be given a super-soft woven blanket with satin trim and a specially developed luxury duvet to improve their quality of sleep, as well as a padded mattress cover giving an extra layer of comfort. The new bedding from The White Company will then be gradually rolled out across British Airways’ other long-haul routes.

The new Club World amenity kits come in an elegantly designed bag from The White Company and contain products from the retailer’s ‘Restore & Relax Spa Collection’, as well as a super-soft jersey eye-mask, offering a further touch of luxury in the sky.

Courtesy: British Airways.

Alex Cruz, British Airways’ chairman and CEO, said: “Our investment in Club World has started and we’re kicking off by helping our customers sleep even better in the skies. Partnering with The White Company, another quintessentially British brand renowned for quality and style, is the first step in a multi-million pound investment for our premium customers.”

Chrissie Rucker MBE, founder of The White Company, said: “We are passionate about creating the best night’s sleep for all our customers and I’m truly delighted to now be working with British Airways to ‘sleep well in the sky’. I hope you love the result as much as we do.”

The White Company opened its first international flagship store in New York last month at 155, Fifth Ave in the city’s Flatiron district.

Courtesy: British Airways.

British Airways is also introducing a number of measures on board to maximise available shut-eye time for customers in Club World.  Breakfast cards will also be given out so customers can select if they wish to be woken for breakfast and if so, what they would like.

In autumn a new restaurant-style premium dining service will begin in Club World, with display trolleys allowing customers to select dishes from a choice of freshly prepared starters and desserts served on beautiful new table settings.

Source: British Airways.

British Airways: Customers love to join the Club on domestic flights

Courtesy: British Airways.

British Airways’ new business class cabin on domestic UK flights is proving a real hit with nearly 70,000 customers choosing the premium service in the first six weeks of its operation.

Alex Cruz, British Airways’ chairman and CEO, said: “Club Europe is proving incredibly popular with our customers on domestic services. In just a month-and-a-half we’ve had nearly 70,000 take to the skies with us and the feedback we’re getting is great.

“Customers are telling us that they love the new consistency throughout their travels with us. They are getting the smooth, easy experience they want, particularly for those transferring on to our European and long-haul networks. They’re also enjoying the additional benefits, and the improved catering and service that we launched across all our Club Europe services at the same time.”

Customers can take advantage of all the benefits related to the cabin, including lounge access, more personal space to work or relax, complimentary food and drink, dedicated check-in desks and priority boarding and a generous baggage allowance of two cabin bags and two checked bags.

The cabin features a 2:2 configuration with the middle seat free. The seats are bridged with a stylish ‘central console’ table, providing Club customers with a broad, functional space for drinks, snacks and personal devices, freeing up the main table for work or a meal.

The airline has also enhanced the catering for all Club Europe services across its short-haul network, including a new service style, a new crockery design and improved menus more closely tailored to the length of flight and time of day.

The airline’s domestic services around the UK and Ireland with Club Europe include flights between:

  • London Heathrow – Aberdeen, Inverness, Leeds Bradford, Manchester and Newcastle
  • London Heathrow/Gatwick – Belfast
  • London Heathrow/Gatwick/London City – Edinburgh and Glasgow
  • London City – Isle of Man

Prices start from £199 return.

Four hundred million pounds will be spent on Club World with an emphasis on improved catering and sleep, and a new seat in the future. At Heathrow a First Wing check-in area with direct security and lounge access has launched, and lounges around the airline’s network are to be revamped and improved. The Club Europe cabin has also been introduced on UK domestic services and all customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

Source: British Airways.

Lufthansa: Welcome to the Airbus A350-900

Courtesy: Deutsche Lufthansa.

Courtesy: Deutsche Lufthansa.

On 19 December 2016, the Lufthansa Group will receive its first A350-900, which is the most modern long haul aircraft worldwide and which will be based at Lufthansa’s Munich Hub. The first regular commercial flight will be from Munich to Delhi on 10 February 2017. Tickets are available now. “We are looking forward to welcoming our first A350-900 shortly before Christmas. And already in February, our passengers will be able to enjoy a higher level of comfort on their flights to Delhi as we have now made further improvements to key components of the A350-900’s cabin interior. This includes, among other things, a newly designed self-service area in Business Class, new seats with ergonomically designed cushions in Economy Class, larger screens in all classes and improved broadband internet services”, says Thomas Winkelmann, CEO of the Munich Hub.

Once Lufthansa has taken ownership of the aircraft on 19 December, the A350-900 will be transferred to Munich during the week leading up to Christmas. Lufthansa Technik in Munich will then install the cabin interior including the new Premium Economy Class as well as other features so that the new flagship aircraft will be ready to be presented to the public at the beginning of February.

From February 2017 onwards, Lufthansa will station the first ten Airbus A350-900 aircrafts in Munich. The first flight destinations are Delhi and Boston. The aircraft will have space for 293 passengers – 48 in Business Class, 21 in Premium Economy and 224 in the regular Economy Class section. The A350-900 is the most modern and environmentally friendly long haul aircraft worldwide and uses 25 percent less kerosene and produces 25 percent fewer emissions. The A350-900’s noise “footprint” is up to 50 percent lower than that of comparable aircraft types.

Source: Deutsche Lufthansa.

Bombardier Global 7000 aircraft successfully completes first flight

Courtesy: Bombardier.

Courtesy: Bombardier.

Bombardier Business Aircraft today (November 04th, 2016) announced that its segment-defining Global 7000 aircraft program completed the successful maiden flight of its first flight test vehicle (FTV1). This first flight marks the start of a flight test program for the newest member of Bombardier’s flagship Global aircraft family, which is scheduled to enter into service in the second half of 2018.

The Global 7000 flight test vehicle took off from Bombardier’s facility in Toronto under the command of Captain Ed Grabman, assisted by his co-pilot, Jeff Karnes and Flight Test Engineer Jason Nickel under clear conditions at 10:25 a.m. EST.

Dedicated to testing basic system functionality and assessing the handling and flying qualities of the aircraft, today’s flight lasted approximately 2 hours and 27 minutes, during which all flight controls were exercised, and the systems and aircraft performed as expected. The flight crew conducted a gradual climb to 20,000 feet (6,096 m) and the aircraft reached a planned test speed of 240 knots.

“The first flight is the culmination of an incredible amount of knowledge and experience from our dedicated employees, partners and suppliers,” said David Coleal, President, Bombardier Business Aircraft. “This is a very proud moment for Bombardier and confirms the Global 7000 aircraft program development is on schedule. It is the industry’s most innovative and uniquely designed business jet and the only aircraft on the market to offer four living spaces for unparalleled comfort and flexibility, creating an unforgettable experience for our customers. The Global 7000 business jet’s impressive capabilities promise to establish a whole new category for large business jets,” he added.

“This is a great day for Bombardier and a very proud moment for the thousands of employees who made this significant milestone a reality,” said Michel Ouellette, Senior Vice President, Global 7000 and Global 8000 program, Bombardier Business Aircraft. “Hard work and dedication from the entire team, including our suppliers, went into this amazing milestone of the development program. With today’s first flight successfully completed, all teams remain focused on meeting the program’s development and certification schedule and the aircraft’s entry-into-service in the second half of 2018.”

“It was very exciting to see our Global 7000 aircraft take to the skies,” said François Caza, Vice President, Product Development and Chief Engineer, Bombardier Product Development Engineering. “Our world-class product development team, supported by our suppliers, followed our rigorous first flight readiness process, which included systems, structures and aerodynamics technical reviews, as well as the extensive use of test rigs and state-of-the-art simulation. The successful conclusion of this process clears the way for the start of our comprehensive flight test program leading to certification.”

Source: Bombardier.

Ten years of Lufthansa crews in national costume

Courtesy: Deutsche Lufthansa.

Courtesy: Deutsche Lufthansa.

Ten years ago we heard it for the first time: Take-off for the Lufthansa crew in national costume. Since then, a total of 20 destinations have been flown to on four continents, with national costumes from three different fashion houses introduced to the passengers during this famous time of year for Bavaria. Two days before the beginning of the Munich Oktoberfest, Lufthansa passengers will once again get to experience Bavarian tradition up in the clouds. On the occasion of the tenth anniversary, two crews will take-off in Angermaier costumes. Eleven flight stewardesses and two flight stewards will look after guests today on flights from Munich to Toronto and from Munich to Washington. Further destinations will include Shanghai and Hong Kong on 20 September, Denver on 2 October and Boston on 3 October.

Courtesy: Deutsche Lufthansa.

Courtesy: Deutsche Lufthansa.

Over the past ten years, both the design of the costumes as well as the names of the designers have changed on a regular basis. However, the Lufthansa colours of yellow, blue and white have always stayed the same.

This year’s anniversary costume was designed and tailored by the Munich national costume specialists Angermaier, which is outfitting the crews to match the largest public festival in the world for the third time in a row. The Oktoberfest dirndl for the flight stewardesses is dark blue with a silver-grey pinafore. The men wear knee-length lederhosen with a dark blue waistcoat in the same fabric as the dirndls.

Courtesy: Deutsche Lufthansa.

Courtesy: Deutsche Lufthansa.

As in previous years, national costumes will be worn on flights to selected European destinations from Munich. At the beginning and the end of the Munich Oktoberfest, a crew from Lufthansa CityLine will swap their uniform for the dirndl. Destinations this year are Belgrade, Birmingham, Cluj, Nice, Olbia and Sylt.

For Lufthansa employees at passenger services at Munich airport, it has long been tradition to welcome passengers in national costume during Oktoberfest. In addition to the Lufthansa uniform, the women wear the Lufthansa dirndl in yellow and blue and the men wear blue suits in the style of the traditional costume. The Service employees in the Lufthansa First Class Lounges wear costumes in black and gold.

Source: Deutsche Lufthansa.

British Airways offers free upgrades to First

Courtesy: British Airways.

Courtesy: British Airways.

British Airways’ ever popular free upgrade to First promotion is back.

Customers who book a Club World (business class) seat for travel between September 7 and December 11, 2016 will have the opportunity to upgrade to First one-way for free.

Customers who would like to take up the offer can do so by contacting their travel agent, or calling the British Airways contact centre on 0344 493 0787.

Sara Dunham, British Airways’ head of marketing, retail and direct, said: “We always get a great reaction from customers to our upgrade to First promotions. For no additional cost, travellers receive all the extra benefits of First, from the bespoke lounges to the comfortable suites on-board and personalised service. It’s a really nice way for us to recognise our customers and give them something back as a thank-you for their booking and their loyalty.”

Customers booking can expect to be whisked through fast-track before making their way to the First lounge or Concorde Room (outbound from Heathrow Terminal 5). Once on-board the sophisticated cabin they can settle in to their suite with its 6ft 6inch bed, personal blinds and wardrobe and  experience a personalised service, complete with an a la carte menu, fine wines and champagne.

Customers flying on one of British Airways’ new Boeing 787-9 Dreamliners will experience the airline’s very latest First class, introduced in late 2015. The cabin is a very private eight-suite space, with four additional storage areas around each seat, including an ottoman, a personal suiter, a locker for small personal effects and a device stowage space complete with device powering capability. In-flight entertainment is shown on a 23-inch fixed screen and a smart ‘jog-dial’, manages the seat’s recline, headrest and lumbar inflate and a ‘global’ lighting control to set both ambient and reading lighting.

For more details on the upgrade promotion, customers can visit www.ba.com/upgrade.

For more details on First class, visit: http://www.ba.com/first.

Today the airline has also launched two of its biggest ever Avios and On Business promotions, enabling travellers to earn triple points, visit ba.com/onbusiness or ba.com/tripleavios for details.

Editor’s Note:

  • The offer is only available on published fares.
  • All routes with a First cabin are included, with the exception of Bermuda.
  • Terms and conditions apply. See ba.com/upgrade for full details.
  • Bookings must be made and flown between September 6 and December 11, 2016.

Source: British Airways.