British Airways: New French alpine route takes off from Stansted

Courtesy: British Airways.

Winter sports fans will have a direct gateway to some of Europe’s top snow resorts from Stansted tomorrow (December 17) with the launch of new British Airways flights to the French Alpine city of Chambery.

The well-timed weekend flights will give customers easy access to some of the top snow and ski resorts like Val d’Isere, La Plagne, Meribel and Courchevel.

Each way fares are available for £49 on www.ba.com. Other fares which include ski carriage are also available.

British Airways started flying from Stansted for the first time in May this year, adding a fourth London airport to its network.

The new twice-weekly service to Chambery will complement the British Airways service from London City Airport which operates three times a week increasing to a daily service over the Christmas and NewYear period.

Luke Hayhoe, British Airways’ general manager commercial and customer said:  “British Airways has enjoyed a very successful first summer at Stansted and we are delighted to launch Chambery, our first winter-only service offering skiers and winter sports enthusiasts a gateway to one of the best Alpine snow regions direct from their doorstep.”

Mats Sigurdson, Stansted’s Aviation Director, said: “It’s fantastic news for passengers that British Airways is launching an exciting new route to Chambery to serve the Alpine ski resorts of France. The announcement is a real vote of confidence in Stansted and recognition of the strong demand that exists across the region and will provide passengers with even more opportunities to fly from their local airport this winter.”

Source: British Airways.

British Airways: The “Appy way to pay”

Courtesy: British Airways.

Courtesy: British Airways.

Customers on the move with an iPhone can now pay for their British Airways flights using Apple Pay through the airline’s hugely popular app.

Apple Pay automatically stores any payment card details to make it quicker and easier than ever to pay for flights with just a swipe of the finger*.

Entering card payment details every time to book a flight becomes a thing of the past thanks to Apple Pay’s added payment safety and security features.

As well as providing an additional way to pay for flights, the latest update to the British Airways app also has a new upgrade offers feature – for both Apple and Android phone users – which enables customers to take advantage of promotional upgrade offers, through their smartphone.

Sara Dunham, British Airways’ head of marketing and direct, said: “Adding Apple Pay to the British Airways app means more than ever customers can take control of their booking and travel experience.

“Apple Pay gives customers the simplicity and flexibility to pay how they want with absolute peace of mind and it also puts Apple and Android smartphone users in the best position possible to take advantage of any promotional upgrade offers.

“These new features are proof of our continuing investment to innovate in digital and online to make the British Airways app, and ba.com, the best mobile booking tools for our customers on the go.”

Apple Pay and upgrade offers are part of the latest upgrade for iPhone users, which are now available for download from the Apple App Store and on Google Play for Android phones.

Earlier this year British Airways introduced a new bespoke app specially designed for iPad users with exclusive features, such as a new 3D globe to discover British Airways’ destinations and prices and a way for customers to create their own viewing plan for their flight’s movies, TV shows and music.

The airline also launched a new multiple boarding pass feature which allows up to eight individual mobile boarding passes to be viewed on one phone, providing everyone travelling together is on the same booking reference number.

ba.com is also being revamped with beta testing of new technology to deliver an even smoother and simpler booking experience, and make it seamless to use whether on a computer, tablet or smartphone

ba.com is viewed by over half a million unique users every day, using it to inspire, plan, and manage their trips around the world while use of British Airways’ Mobile Boarding Pass has grown by more than 650 per cent in the last three years.

Editor’s Note:

*: Apple Pay is currently available for UK billed cards and for British Airways flights departing from all UK airports. It will be rolled out to include customers departing from other airports flying to the UK over the coming months.

Source: British Airways.

British Airways takes a Liberty

Courtesy: British Airways.

Courtesy: British Airways.

Top British brand Liberty London has created an exclusive range of washbags for customers flying in First with British Airways.

The sleek, slim and stylish washbags feature a contemporary look using a range of carefully chosen prints from Liberty London’s vast textiles archive, updated for today’s modern traveller.

The new Liberty London First washbags appear on board from January 7, 2017. Throughout the year further print designs will be added to the collection, giving British Airways customers the opportunity to enjoy even more of Liberty London’s iconic style.

Troy Warfield, British Airways’ director of customer experience, said: “Liberty London is an iconic British brand so it’s fantastic to work in partnership with them to offer our customers flying in First the very best and most eye-catching washbags in the sky.

Courtesy: British Airways.

Courtesy: British Airways.

“We’re sure that the washbag’s contemporary design, featuring some of Liberty London’s most beautiful prints, will make them highly sought after and a collector’s item in their own right.

“They perfectly compliment British Airway’s stylishly understated First cabin to enhance the travelling experience for our First customers.”

James Millar, Liberty London’s design director, said: “We are thrilled to partner with British Airways on this exciting project! We wanted to create a product with longevity that customers can enjoy time and time again, and that showcases Liberty London’s expertise with print and colour.”

The women’s washbag features ‘Christelle’, an eye-catching oriental inspired floral print, and comes complete with a convenient wristlet.

The men’s washbag features a black embossed textured exterior, with ‘Felix Raison’ paisley motif printed lining.

Prints for both the men and women’s Liberty London washbags were chosen to reflect British Airways’ own colour scheme and contain a range of carefully chosen skincare and well-being products provided by Aromatherapy Associates, respectively.

Courtesy: British Airways.

Courtesy: British Airways.

Initially the new Liberty London wash bags will be introduced on British Airways’ A380 Heathrow to Los Angeles red carpet route and then they will be offered to customers flying in First on the rest of the airline’s worldwide network.

Customers flying in First with British Airways can enjoy dedicated check-in desks and Fast Track access to a network of exclusive luxurious lounges around the world – including the prestigious Concorde Room in London’s Terminal 5 and New York’s Terminal 7 – to relax, dine and drink fine wines and champagnes before their flight.

Once on board they have their own private, spacious suite, with a fully flat bed, complete with mattress and a crisp white cotton duvet to sleep during their flight.

Or they can unwind watching thousands of hours of the latest movies and TV shows thanks to British Airways High Life Entertainment on widescreen TVs, and enjoy delicious five-star in-flight dinning served by attentive cabin crew at 35,000 feet.

For further information about flying in First with British Airways visit ba.com or call 0344 493 0787.

Source: British Airways.

British Airways: Thousands more seats to Germany direct from the Docklands

Courtesy: British Airways.

Courtesy: British Airways.

British Airways is providing more than 34,000 extra seats to Germany from London City Airport this winter with bigger aircraft and additional flights.

Services to Hamburg and Dusseldorf will operate on the 76-seat Embraer 170 jet aircraft, replacing the current Saab 2000 turboprop.

In addition the schedule to Dusseldorf will increase from three to four flights a day,

The larger aircraft will mean British Airways is more than doubling its capacity to Hamburg on the three daily flights. Larger aircraft and additional frequencies will increase the number of seats to Dusseldorf by 33 per cent.

New three-a-day flights to Berlin from London City launched earlier this year, which together with Hamburg, Dusseldorf, Frankfurt and Bremen means British Airways will operate up to 85 flights each week direct from the Docklands to Germany this winter.

Luke Hayhoe, British Airways’ general manager commercial and customer, London City, said: “Germany is such a fast growing market we were delighted to increase our schedule earlier this year with new services to Berlin and Hamburg. Now with a larger aircraft fleet we can be more flexible and add the additional frequencies that customers have asked for.

“The five German cities we serve are popular with both business and leisure customers and I’m sure they will welcome the new larger aircraft and increased schedule choices.”

Basic each way fares to Hamburg from £80 and Dusseldorf from £59 are available to book on www.ba.com/londoncity

Source: British Airways.

British Airways: Island challenge takes flight

Courtesy: British Airways.

Courtesy: British Airways.

Residents on the Isle of Man were asked to put their local knowledge to the test this week as the British Airways island challenge took off.

The airline teamed up with 3FM Radio for a unique treasure hunt to promote the return British Airways flights between the Isle of Man and London City Airport.

Cabin crew member Mercedesz Szasz was pictured at several iconic locations on the island which featured on the radio’s website and social media sites throughout the day and listeners had to correctly identify where she was.

As well as the chance to win flights the top prize was return flights to London City, a stay at the Westbury Hotel in Mayfair and dinner at the famous Boisdale Restaurant in Canary Wharf.

Luke Hayhoe, British Airways’ general manager commercial and customer said: “We had a fantastic two days visiting some of the most beautiful parts of the Isle of Man. We visited local travel agents and also had fun with the radio station testing people’s local knowledge.

“The Isle of Man-London City route is very important to us and we always welcome the opportunity to get involved with the local community to promote the flights.”

Source: British Airways.

British Airways and Marks & Spencer join forces to provide best food in the sky for short-haul customers

Courtesy: British Airways.

Courtesy: British Airways.

  • Two great British brands partner to provide Food on the Move for short-haul fliers
  • Airline is acting on feedback and giving customers the choice and quality they’ve asked for.
  • Options selected are M&S customer favourites chosen for their flavour at altitude
  • Everything on the food menu priced at under £5 – ranging from just £1 to £4.95 and customers can pay with Avios
  • Menu choices include vegetarian, gluten free and healthy fresh options plus snacks and comfort foods
  • Bespoke menu options and seasonal changes to be introduced throughout the year
  • First airline to offer leading brand sandwiches, all of which are fortified with added fibre and vitamin D

British Airways is partnering with another great British brand – Marks & Spencer – to offer customers on short-haul flights the option to purchase a premium food range at 35,000ft.

The new British Airways menu, which will replace the airline’s current complimentary snacks, will include items from the M&S Food on the Move selection and will be available in the economy cabin on short-haul and domestic flights from Heathrow and Gatwick from January 11, 2017, and from London City and London Stansted by summer 2017.

The collaboration follows extensive customer research and feedback, which highlighted dissatisfaction with the airline’s current short-haul economy catering, and found fliers want more choices that reflect what they would normally select when out and about.

Alex Cruz, British Airways’ Chairman and CEO, said: “We know our customers expect a great experience with British Airways. They’ve told us we are experts in flying and service, but when it comes to catering on short-haul flights, they want to choose from a wider range of premium products. Like British Airways, Marks & Spencer is a well-known, premium British brand that is respected and trusted, so it’s an ideal partnership, providing our customers with a choice of products they recognise and value.”

“I firmly believe what we are delivering breaks the mould and sets a new standard in short-haul catering.  We will be providing a selection of premium brand, fresh food options and a menu that will be refreshed on a quarterly basis.

“We will also enable travellers to be able to use their Avios, the points they earn as an Executive Club member, to purchase meals. We know they’re always looking for ways to use their Avios and this is a great option for them.”

Andy Adcock, director of food at Marks & Spencer, said: “We’re proud to be supplying a great British brand with a reputation for quality and customer service that mirrors our own. For 35 years we’ve had a market leading Food on the Move offer and we’ll supply British Airways with customer favourites and healthy choices made with outstanding ingredients, all with the provenance you’d expect from M&S.”

Prices will range from £1 for hand cooked crisps up to £4.95 for a Balanced for You spiced chicken with quinoa and rice salad.

Throughout the year, the aim is to deliver bespoke items designed specifically for British Airways customers by Marks & Spencer.  Elements of the menu will also change on a quarterly basis to reflect the seasons.

Payment will be quick and easy via debit or credit card, including contactless transactions. Customers will also be able to pay with Avios via the BA app or with their Executive Club card.

The range will include a number of great fresh options as well as packaged products that are easy for customers to eat on the flight or take with them for their onward journey.

Breakfast options will include Greek style natural yogurt with summer berry compote and granola (£1.95), classic fruit salad with pineapple, melon, mango, apple, kiwi and blueberries (£3.10). Hot options will be the M&S Café bacon roll with pork from British farmers (£4.75) and a tomato and mozzarella focaccia (£4.75).

Fresh sandwiches will be available including the Aberdeen Angus beef and red onion chutney bloomer (£4.75) and the classic cheese ploughman’s with nine-month aged farmhouse mature cheddar and vine ripened tomatoes, pickle and mixed salad (£3.00).

The airline will be the first to serve M&S sandwiches fortified with both vitamin D (good for healthy bones and teeth) and added fibre helping customers boost these essential nutrients, providing at least 15 per cent of the daily recommended requirement of Vitamin D. Because of their strong umami flavours, the sandwiches work particularly well at altitude, where taste buds behave differently.

Other snacks will include a nut assortment of almonds, brazil, cashew and hazelnuts (£1.60), wasabi peas (£1.60), salted cashews (£1.60), Oriental snack mix (£2), super fruit, nut and seed flapjacks (£1.45), salt & vinegar and lightly salted hand-cut crisps (both £1).

Confectionery options will include a made without wheat salted caramel hazelnut millionaire bar (£1.45), a grab-bag sized milk chocolate covered popping popcorn and pretzels (£2.45), packs of mini oat biscuits (£1.10), Swiss milk chocolate mountain bars (£1.70), the famous Percy Pigs (£1.80) and ‘The Whippy One’ (£1).

The airline will also offer customers a full bar service with soft drinks priced from £1.50 and alcoholic drinks from £4.

Club Europe (short-haul business class) customers will continue to be offered a full, complimentary menu, which is also being improved and revamped from spring 2017 as part of the changes to short-haul catering. Further details will be released on the changes nearer the time.

This is the latest in a tranche of updates to the airline’s short-haul services. Since 2014, 95 short-haul aircraft have been revamped with an updated interior, which is proving very popular with customers. Earlier in 2016, British Airways also simplified its short-haul fares to just three options: Basic, Plus and Plus Flex. Customers purchasing a ‘Plus’ fare benefit in particular, thanks to the additional flexibility of being able to change their flight on the day of travel for free – an option that wasn’t available on the previous standard fare.

Source: British Airways.

The First Wing to land with British Airways

Courtesy: British Airways.

Courtesy: British Airways.

British Airways’ First and Gold Executive Club customers travelling from Heathrow will soon have access to a new ‘First Wing’, creating a dedicated walkway from check-in to the lounges in Terminal 5.

The First Wing, set to open in April, will be located next to the airlines First check-in area.  It will create an enhanced private check-in zone where customers will be guided to two new dedicated security lanes, designed to speed up the process of passing through the airport.

Once through security, customers will have dedicated access to British Airways’ Galleries First lounge and through to the airline’s flagship Concorde Room, where they can relax before their flight, making the journey seamless for those premium customers.

The First Wing, is part of an investment agreed with Heathrow Airport, designed to improve Fast Track entry in Terminal 5.

Courtesy: British Airways.

Courtesy: British Airways.

The new dedicated security lanes will also reduce the number of customers using the current North and South security, speeding up the journey for all customers, especially those travelling in Club World, through Terminal 5.

Troy Warfield, British Airways’ director of customer experience, said: “We are delighted to be working in partnership with Heathrow Airport to deliver a new dedicated security entrance, direct from check-in to our lounges.

“Terminal 5 is our flagship home and The First Wing will significantly improve the airport experience for our premium customers.”

Mark Jennings, Heathrow Airports’ head of premium services and fast track, said “We are excited by the prospect of extending our Fast Track product in Terminal 5, which underpins our commitment to improving the experience of our premium passengers and supports our vision of providing the world’s best airport service.”

The First Wing will open in April 2017, when it will be assessable for the airline’s First customers, eligible Gold Executive Club customers and oneworld Emerald members.

Source: British Airways.