British Airways: Customers love to join the Club on domestic flights

Courtesy: British Airways.

British Airways’ new business class cabin on domestic UK flights is proving a real hit with nearly 70,000 customers choosing the premium service in the first six weeks of its operation.

Alex Cruz, British Airways’ chairman and CEO, said: “Club Europe is proving incredibly popular with our customers on domestic services. In just a month-and-a-half we’ve had nearly 70,000 take to the skies with us and the feedback we’re getting is great.

“Customers are telling us that they love the new consistency throughout their travels with us. They are getting the smooth, easy experience they want, particularly for those transferring on to our European and long-haul networks. They’re also enjoying the additional benefits, and the improved catering and service that we launched across all our Club Europe services at the same time.”

Customers can take advantage of all the benefits related to the cabin, including lounge access, more personal space to work or relax, complimentary food and drink, dedicated check-in desks and priority boarding and a generous baggage allowance of two cabin bags and two checked bags.

The cabin features a 2:2 configuration with the middle seat free. The seats are bridged with a stylish ‘central console’ table, providing Club customers with a broad, functional space for drinks, snacks and personal devices, freeing up the main table for work or a meal.

The airline has also enhanced the catering for all Club Europe services across its short-haul network, including a new service style, a new crockery design and improved menus more closely tailored to the length of flight and time of day.

The airline’s domestic services around the UK and Ireland with Club Europe include flights between:

  • London Heathrow – Aberdeen, Inverness, Leeds Bradford, Manchester and Newcastle
  • London Heathrow/Gatwick – Belfast
  • London Heathrow/Gatwick/London City – Edinburgh and Glasgow
  • London City – Isle of Man

Prices start from £199 return.

Four hundred million pounds will be spent on Club World with an emphasis on improved catering and sleep, and a new seat in the future. At Heathrow a First Wing check-in area with direct security and lounge access has launched, and lounges around the airline’s network are to be revamped and improved. The Club Europe cabin has also been introduced on UK domestic services and all customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

Source: British Airways.

British Airways: Launch of Milan flights from two London airports

Courtesy: British Airways.

British Airways is launching new year-round services to Milan, Italy from two London airports in April.

The new routes to Milan’s Linate Airport will start from London City Airport on April 24 and from Stansted Airport on April 29.

There will be two flights a day on week days and one a day at weekends from London City and two a week from Stansted.

Luke Hayhoe, British Airways’ general manager customer and commercial, said: “Milan is a very exciting route for us as it will appeal to both business and leisure customers. The new services gives the choice of two alternative London airports with well-timed flights to Linate, which is Milan’s most convenient airport.”

Earlier this month British Airways announced new summer-only routes from London City to Skiathos, Greece and to Manchester, which together with Milan means flights to 30 destinations will operate in British Airways’ colours from the Docklands airport this summer.

At Stansted British Airways is launching three new destinations, including a second Italian city Florence, and increasing frequency on some existing routes. The new service to Milan will be the airline’s ninth route this summer.

All flights will operate on modern Embraer 190 jet aircraft, with spacious cabins and two abreast seating so every customer can have an aisle or window seat.

Basic each way fares from London City and Stansted to Milan from £45 are available to book on www.ba.com

Customers flying in Euro Traveller benefit from allocated seats, a generous hand-baggage allowance and loyalty points which can be used to buy food and drink on board flights or towards other trips

Club Europe customers receive complimentary food and drinks on board, a generous free baggage allowance and free seat selection and on-line check-in.

Italian airline Meridiana, who currently codeshare on the British Airways services between Linate and Heathrow, will in future also codeshare on the new services from London City and Stansted.

Source: British Airways.

British Airways flights return to Birmingham and Bristol

Courtesy: British Airways.

British Airways is to start flying from Birmingham and Bristol airports again with the launch of four new summer-only routes to popular European sunspots.

From May the airline will begin direct flights from both Birmingham and Bristol to the popular Spanish destinations of Malaga, Ibiza and Palma and to the Italian city of Florence.

They will operate on modern Embraer 190 jet aircraft, with spacious cabins and two abreast seating so every customer can have an aisle or window seat.

The new return flights from both airports will operate once a week at weekends.

British Airways last flew from Birmingham and Bristol in 2007 when the regional airline business was sold to Flybe.

Since then Vueling and Iberia Express, subsidiaries of British Airways’ parent company, International Airlines Group (IAG), have started up services to Barcelona, Malaga, Alicante, Tenerife, Paris Orly and Madrid from Birmingham, while Aer Lingus has continued to operate to Dublin from Birmingham since 1984.

Aer Lingus Regional operate from Bristol to Dublin.

The news comes just a week after British Airways announced it is to resume European flights from Manchester Airport and increase destinations and frequencies from both London City and Stansted airports this summer.

Luke Hayhoe, British Airways’ general manager commercial and customer, said: “We are very excited to be returning to Birmingham and Bristol with four very popular routes. Customers can once again enjoy competitively priced flights to the sun direct from their doorstep with British Airways to those destinations they tell us they want to fly to. We look forward to a busy summer at both airports.”

David Winstanley, Chief Operating Officer for Birmingham Airport, said, “Having British Airways return to Birmingham is not only great news for the airport but also the Midlands region and we are confident this is the beginning of a long-term growth plan with the airline. Launching these four routes, of which Florence is currently unserved, means British Airways and Avios card holders as well as leisure travellers looking for a two-class cabin product can travel from their more convenient airport than those further afield. We look forward to welcoming one of the world’s most recognisable and trusted brands back to Birmingham in May.”

Robert Sinclair, Chief Executive Officer, Bristol Airport said: “We are delighted with today’s announcement which will see the iconic British Airways brand returning to Bristol Airport.  It will be the first time an airline has operated a scheduled service between Bristol and the Italian historic city of Florence which we are sure will prove very popular. These additional flights to Palma, Florence, Ibiza and Malaga offers passengers in the South West and Wales region further choice of scheduled flights for the summer season. We look forward to working with British Airways on the new routes and further enhancing the services available from Bristol. “

Source: British Airways.

British Airways: New French alpine route takes off from Stansted

Courtesy: British Airways.

Winter sports fans will have a direct gateway to some of Europe’s top snow resorts from Stansted tomorrow (December 17) with the launch of new British Airways flights to the French Alpine city of Chambery.

The well-timed weekend flights will give customers easy access to some of the top snow and ski resorts like Val d’Isere, La Plagne, Meribel and Courchevel.

Each way fares are available for £49 on www.ba.com. Other fares which include ski carriage are also available.

British Airways started flying from Stansted for the first time in May this year, adding a fourth London airport to its network.

The new twice-weekly service to Chambery will complement the British Airways service from London City Airport which operates three times a week increasing to a daily service over the Christmas and NewYear period.

Luke Hayhoe, British Airways’ general manager commercial and customer said:  “British Airways has enjoyed a very successful first summer at Stansted and we are delighted to launch Chambery, our first winter-only service offering skiers and winter sports enthusiasts a gateway to one of the best Alpine snow regions direct from their doorstep.”

Mats Sigurdson, Stansted’s Aviation Director, said: “It’s fantastic news for passengers that British Airways is launching an exciting new route to Chambery to serve the Alpine ski resorts of France. The announcement is a real vote of confidence in Stansted and recognition of the strong demand that exists across the region and will provide passengers with even more opportunities to fly from their local airport this winter.”

Source: British Airways.

British Airways: The “Appy way to pay”

Courtesy: British Airways.

Courtesy: British Airways.

Customers on the move with an iPhone can now pay for their British Airways flights using Apple Pay through the airline’s hugely popular app.

Apple Pay automatically stores any payment card details to make it quicker and easier than ever to pay for flights with just a swipe of the finger*.

Entering card payment details every time to book a flight becomes a thing of the past thanks to Apple Pay’s added payment safety and security features.

As well as providing an additional way to pay for flights, the latest update to the British Airways app also has a new upgrade offers feature – for both Apple and Android phone users – which enables customers to take advantage of promotional upgrade offers, through their smartphone.

Sara Dunham, British Airways’ head of marketing and direct, said: “Adding Apple Pay to the British Airways app means more than ever customers can take control of their booking and travel experience.

“Apple Pay gives customers the simplicity and flexibility to pay how they want with absolute peace of mind and it also puts Apple and Android smartphone users in the best position possible to take advantage of any promotional upgrade offers.

“These new features are proof of our continuing investment to innovate in digital and online to make the British Airways app, and ba.com, the best mobile booking tools for our customers on the go.”

Apple Pay and upgrade offers are part of the latest upgrade for iPhone users, which are now available for download from the Apple App Store and on Google Play for Android phones.

Earlier this year British Airways introduced a new bespoke app specially designed for iPad users with exclusive features, such as a new 3D globe to discover British Airways’ destinations and prices and a way for customers to create their own viewing plan for their flight’s movies, TV shows and music.

The airline also launched a new multiple boarding pass feature which allows up to eight individual mobile boarding passes to be viewed on one phone, providing everyone travelling together is on the same booking reference number.

ba.com is also being revamped with beta testing of new technology to deliver an even smoother and simpler booking experience, and make it seamless to use whether on a computer, tablet or smartphone

ba.com is viewed by over half a million unique users every day, using it to inspire, plan, and manage their trips around the world while use of British Airways’ Mobile Boarding Pass has grown by more than 650 per cent in the last three years.

Editor’s Note:

*: Apple Pay is currently available for UK billed cards and for British Airways flights departing from all UK airports. It will be rolled out to include customers departing from other airports flying to the UK over the coming months.

Source: British Airways.

British Airways takes a Liberty

Courtesy: British Airways.

Courtesy: British Airways.

Top British brand Liberty London has created an exclusive range of washbags for customers flying in First with British Airways.

The sleek, slim and stylish washbags feature a contemporary look using a range of carefully chosen prints from Liberty London’s vast textiles archive, updated for today’s modern traveller.

The new Liberty London First washbags appear on board from January 7, 2017. Throughout the year further print designs will be added to the collection, giving British Airways customers the opportunity to enjoy even more of Liberty London’s iconic style.

Troy Warfield, British Airways’ director of customer experience, said: “Liberty London is an iconic British brand so it’s fantastic to work in partnership with them to offer our customers flying in First the very best and most eye-catching washbags in the sky.

Courtesy: British Airways.

Courtesy: British Airways.

“We’re sure that the washbag’s contemporary design, featuring some of Liberty London’s most beautiful prints, will make them highly sought after and a collector’s item in their own right.

“They perfectly compliment British Airway’s stylishly understated First cabin to enhance the travelling experience for our First customers.”

James Millar, Liberty London’s design director, said: “We are thrilled to partner with British Airways on this exciting project! We wanted to create a product with longevity that customers can enjoy time and time again, and that showcases Liberty London’s expertise with print and colour.”

The women’s washbag features ‘Christelle’, an eye-catching oriental inspired floral print, and comes complete with a convenient wristlet.

The men’s washbag features a black embossed textured exterior, with ‘Felix Raison’ paisley motif printed lining.

Prints for both the men and women’s Liberty London washbags were chosen to reflect British Airways’ own colour scheme and contain a range of carefully chosen skincare and well-being products provided by Aromatherapy Associates, respectively.

Courtesy: British Airways.

Courtesy: British Airways.

Initially the new Liberty London wash bags will be introduced on British Airways’ A380 Heathrow to Los Angeles red carpet route and then they will be offered to customers flying in First on the rest of the airline’s worldwide network.

Customers flying in First with British Airways can enjoy dedicated check-in desks and Fast Track access to a network of exclusive luxurious lounges around the world – including the prestigious Concorde Room in London’s Terminal 5 and New York’s Terminal 7 – to relax, dine and drink fine wines and champagnes before their flight.

Once on board they have their own private, spacious suite, with a fully flat bed, complete with mattress and a crisp white cotton duvet to sleep during their flight.

Or they can unwind watching thousands of hours of the latest movies and TV shows thanks to British Airways High Life Entertainment on widescreen TVs, and enjoy delicious five-star in-flight dinning served by attentive cabin crew at 35,000 feet.

For further information about flying in First with British Airways visit ba.com or call 0344 493 0787.

Source: British Airways.

British Airways: Thousands more seats to Germany direct from the Docklands

Courtesy: British Airways.

Courtesy: British Airways.

British Airways is providing more than 34,000 extra seats to Germany from London City Airport this winter with bigger aircraft and additional flights.

Services to Hamburg and Dusseldorf will operate on the 76-seat Embraer 170 jet aircraft, replacing the current Saab 2000 turboprop.

In addition the schedule to Dusseldorf will increase from three to four flights a day,

The larger aircraft will mean British Airways is more than doubling its capacity to Hamburg on the three daily flights. Larger aircraft and additional frequencies will increase the number of seats to Dusseldorf by 33 per cent.

New three-a-day flights to Berlin from London City launched earlier this year, which together with Hamburg, Dusseldorf, Frankfurt and Bremen means British Airways will operate up to 85 flights each week direct from the Docklands to Germany this winter.

Luke Hayhoe, British Airways’ general manager commercial and customer, London City, said: “Germany is such a fast growing market we were delighted to increase our schedule earlier this year with new services to Berlin and Hamburg. Now with a larger aircraft fleet we can be more flexible and add the additional frequencies that customers have asked for.

“The five German cities we serve are popular with both business and leisure customers and I’m sure they will welcome the new larger aircraft and increased schedule choices.”

Basic each way fares to Hamburg from £80 and Dusseldorf from £59 are available to book on www.ba.com/londoncity

Source: British Airways.