British Airways revamps flagship Concorde Room

  • Courtesy: British Airways.

British Airways has revamped its flagship Concorde Room at Heathrow Terminal 5, taking inspiration from the very best of British Design.

The refurbishment to the airline’s exclusive lounge included re-upholstering iconic pieces of furniture, and adding new feature pieces to the room, all of which are illuminated by hand-blown glass lighting with bone linen shades and ochre silk linings.

The terrace, which is so popular with travellers thanks to its position overlooking the runway, features luxurious sofas and new elegant loungers.

Mobile phone chargers are also on hand for travellers to ensure their devices are fully charged before they fly.

Carolina Martinoli, British Airways’ director of brand and customer experience, said: “In recent years we’ve invested in our lounges, including new ones in Boston and Gatwick South Terminal and revamped spaces in Edinburgh, Cape Town, Amsterdam, Belfast, Washington, Singapore and Dubai.

“We believe our customers will love the new look and feel of the Concorde Room, in particular the terrace that we have re-designed to create a private oasis in the middle of a bustling airport.”

Customers will still be able to dine before they fly in private booths with a full waiter service. If they wish to unwind ahead of their flight, private cabanas with a day bed and en-suite are available to book.

Next in the schedule for a revamp is British Airways’ lounge at New York’s JFK Terminal 7, along with improvements being made to the customer experience at check-in. Next year Aberdeen and Rome’s lounges will also be revamped, and Geneva will be expanded. Further investment is then planned in San Francisco, Johannesburg and Chicago and Heathrow’s other lounges will be refreshed over the next few years.

Earlier this year British Airways opened its exclusive First Wing at Heathrow T5, a new private check-in area for British Airways’ First, Gold Executive Club and oneworld Emerald customers. Providing a dedicated security channel leading directly into the Galleries First lounge and Concorde Room.

On board the airline’s First cabin, customers can also benefit from bespoke washbags designed by Liberty London exclusively for British Airways as well as regular updates to the in-flight menu and wine list.

The Concorde Room is exclusive to British Airways’ customers travelling in the airline’s First cabin.

Source: British Airways.

British Airways powers its future by turning household rubbish into jet fuel

Courtesy: British Airways.

British Airways has entered a partnership to design a series of waste plants that convert household waste into renewable jet fuel to power its fleet.

The partnership, with Velocys, a renewable fuels company, is part of the airline’s plans to develop long-term, sustainable fuel options.

The first plant will take hundreds of thousands of tonnes of household waste per-year, destined for landfill or incineration, including nappies, plastic food containers and chocolate bar wrappers, and convert it into clean-burning, sustainable fuels. This will contribute to the airline’s commitment to reduce net emissions by 50 per cent by 2050.

As well as helping the airline industry reduce its carbon emissions this initiative will also significantly reduce the amount of waste going to landfill. The UK still sends more than 15 million tonnes of waste per year to landfill sites which not only damages our natural environment but also releases further greenhouse gases affecting climate change.

The planned plant will produce enough fuel to power all British Airways’ 787 Dreamliner operated flights from London to San Jose, California and New Orleans, Louisiana for a whole year. It would be the first plant of this scale. The airline plans to supply its aircraft fleet with increasing amounts of sustainable jet fuel in the next decade.

The jet fuel produced at the plant will deliver more than 60 per cent greenhouse gas reduction, compared with conventional fossil fuel, delivering 60,000 tonnes of CO2 savings every year. This will contribute to both global carbon emissions reductions and local air quality improvements around major airports.

During the past week the Department for Transport has published changes to the Renewable Transport Fuels Obligation (RTFO), and for the first time, sustainable jet fuel will be included in its incentive scheme. These changes to the RTFO are designed to promote sustainable aviation. Once implemented, they are expected to provide long term policy support for this market.

Willie Walsh, IAG chief executive, said: “Sustainable fuels will play an increasingly critical role in global aviation, and we are preparing for that future.

“Turning household waste into jet fuel is an amazing innovation that produces clean fuel while reducing landfill.

“From developing innovative operating techniques, to investing in the most modern and efficient aircraft, we have a strong track record in researching, identifying and implementing ways to reduce emissions.

“This partnership continues this tradition, and shows how we are investing in our long-term future – and that of our customers.”

Source: British Airways.

British Airways launches new premium transfer drive service at Heathrow to help customers avoid missing connecting flights

Courtesy: British Airways.

British Airways is introducing a new service called Premium Transfer Drive at Heathrow to ensure that customers who are at risk of missing their connection are able to catch their onward flight.

The new scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe, a long-haul service in Club World (long haul business class) or First, or who are Silver or Gold Executive Club members.

British Airways’ team at Heathrow will track these customers, and where there’s a risk they will miss their connection, will provide an ‘airside’ car transfer between one flight and the next.

They will also send a message to the inbound aircraft, so the cabin crew can inform the customer that a car will be waiting to transfer them, thereby alleviating any stress or worry.

Carolina Martinoli, British Airways’ new director of brand and customer experience, said: “Missing a connection is one of the most stressful situations a customer can experience, so helping them through that journey and keeping them informed is critical. The new premium transfer service will enable us to identify customers who are at risk of missing their onward flight, and proactively arrange to collect them by car, whisking them directly to their next flight.

“We’re already receiving great customer feedback from customers who have benefitted from the new service and as WiFi is introduced on our aircraft, we’ll also be able to use that to communicate directly with customers about their onward flight.”

British Airways is investing £400 million in Club World with an emphasis on improved catering and sleep. At Heathrow a First Wing check-in area with direct security and lounge access has opened, and lounges around the airline’s network are being revamped and improved.

The Club Europe cabin has been introduced on UK domestic services and recent catering improvements have been introduced in Club Europe as well as across all long haul cabins.

British Airways customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

Source: British Airways.

First is flying with British Airways

  • Courtesy: British Airways.

Since The First Wing opened on April 5, the new exclusive check-in area for British Airways’ First, Gold Executive Club and oneworld Emerald customers at Heathrow Terminal 5 has welcomed nearly 200,000* travellers through the dedicated security channel leading directly into the Galleries First lounge and Concorde Room.

That’s around 1,800 customers a day transferring through The First Wing from check-in to the lounge. The smoothness and convenience of the innovation has resulted in great customer feedback and has also reduced the number of customers travelling through the normal security search areas, delivering a benefit for all fliers.

The airline is continuing to invest in other improvements to First, including a refresh of its flagship Concorde Room at Heathrow Terminal 5 to be unveiled in October 2017. The lounge, which is exclusively for First customers will receive an updated look and feel, as well as improvements to the terrace area.

  • Courtesy: British Airways.

Additionally new Liberty London washbags will take to the skies at the end of July. The kits feature prints from Liberty’s vintage textile archive. The ladies’ version features an eye-catching print called ‘Indiana’ flower pattern in a range of blues, while the male washbag showcases a more understated black and grey paisley design called ‘Arundel’.

The gentlemen’s washbag features Refinery’s revitalising moisturiser, lip balm, deodorant stick and shave gel as well as a razor, brush and comb, toothbrush/toothpaste, eye mask, socks, ear plugs and pen. The ladies’ kit includes Aromatherapy Associates triple rose renewing moisturiser, hydrating hand lotion, renewing cleanser and deodorant stick, along with a lip balm, cotton wool pads, toothbrush/toothpaste, hairbrush and pen.

  • Courtesy: British Airways.

Alex Cruz, British Airways’ chairman and CEO, said: “We know that our First customers are used to the very best in life and have very exacting standards. They rightly expect every part of their journey with us to cater to their needs, so we’ve focused on areas that we know matter to them. First Wing enables them to maximise their time, whisking from kerb to lounge through the fast track security channel. And we’ve paid attention to the details that make a difference on board too, through elements such as the updated Liberty washbags and the ability to pre-order a preferred meal.

“From the feedback we’ve received from our First fliers, these changes are making a real difference to their experience, driving great customer reaction and there’s more to come with the revamped Concorde Room at Terminal 5, due to be unveiled this October.”

*: Actual volume of customers through First Wing between April 5 and July 24, 2017 is 199,200.

Source: British Airways.

British Airways announces partnership with the White Company

Courtesy: British Airways.

British Airways today (July 04th, 2017) announced its plans to give customers a great night’s sleep in the sky through a partnership with the luxury lifestyle brand, The White Company.

The iconic British retailer will supply bedding and amenity kits in Club World as part of the airline’s £400m customer investment plan, with a focus on excellence in the premium cabins and more choice and quality for all.

Later this year, customers travelling in Club World between Heathrow and New York JFK will be given a new elegant day cushion which will double up as a fantastic lumbar support when working or relaxing on board

Courtesy: British Airways.

Exclusively for British Airways, The White Company have also designed a bespoke, luxuriously soft large pillow and white cotton pillowcase to enhance customers’ comfort and to help them sleep well in the sky.

Customers will also be given a super-soft woven blanket with satin trim and a specially developed luxury duvet to improve their quality of sleep, as well as a padded mattress cover giving an extra layer of comfort. The new bedding from The White Company will then be gradually rolled out across British Airways’ other long-haul routes.

The new Club World amenity kits come in an elegantly designed bag from The White Company and contain products from the retailer’s ‘Restore & Relax Spa Collection’, as well as a super-soft jersey eye-mask, offering a further touch of luxury in the sky.

Courtesy: British Airways.

Alex Cruz, British Airways’ chairman and CEO, said: “Our investment in Club World has started and we’re kicking off by helping our customers sleep even better in the skies. Partnering with The White Company, another quintessentially British brand renowned for quality and style, is the first step in a multi-million pound investment for our premium customers.”

Chrissie Rucker MBE, founder of The White Company, said: “We are passionate about creating the best night’s sleep for all our customers and I’m truly delighted to now be working with British Airways to ‘sleep well in the sky’. I hope you love the result as much as we do.”

The White Company opened its first international flagship store in New York last month at 155, Fifth Ave in the city’s Flatiron district.

Courtesy: British Airways.

British Airways is also introducing a number of measures on board to maximise available shut-eye time for customers in Club World.  Breakfast cards will also be given out so customers can select if they wish to be woken for breakfast and if so, what they would like.

In autumn a new restaurant-style premium dining service will begin in Club World, with display trolleys allowing customers to select dishes from a choice of freshly prepared starters and desserts served on beautiful new table settings.

Source: British Airways.

British Airways: Customers love to join the Club on domestic flights

Courtesy: British Airways.

British Airways’ new business class cabin on domestic UK flights is proving a real hit with nearly 70,000 customers choosing the premium service in the first six weeks of its operation.

Alex Cruz, British Airways’ chairman and CEO, said: “Club Europe is proving incredibly popular with our customers on domestic services. In just a month-and-a-half we’ve had nearly 70,000 take to the skies with us and the feedback we’re getting is great.

“Customers are telling us that they love the new consistency throughout their travels with us. They are getting the smooth, easy experience they want, particularly for those transferring on to our European and long-haul networks. They’re also enjoying the additional benefits, and the improved catering and service that we launched across all our Club Europe services at the same time.”

Customers can take advantage of all the benefits related to the cabin, including lounge access, more personal space to work or relax, complimentary food and drink, dedicated check-in desks and priority boarding and a generous baggage allowance of two cabin bags and two checked bags.

The cabin features a 2:2 configuration with the middle seat free. The seats are bridged with a stylish ‘central console’ table, providing Club customers with a broad, functional space for drinks, snacks and personal devices, freeing up the main table for work or a meal.

The airline has also enhanced the catering for all Club Europe services across its short-haul network, including a new service style, a new crockery design and improved menus more closely tailored to the length of flight and time of day.

The airline’s domestic services around the UK and Ireland with Club Europe include flights between:

  • London Heathrow – Aberdeen, Inverness, Leeds Bradford, Manchester and Newcastle
  • London Heathrow/Gatwick – Belfast
  • London Heathrow/Gatwick/London City – Edinburgh and Glasgow
  • London City – Isle of Man

Prices start from £199 return.

Four hundred million pounds will be spent on Club World with an emphasis on improved catering and sleep, and a new seat in the future. At Heathrow a First Wing check-in area with direct security and lounge access has launched, and lounges around the airline’s network are to be revamped and improved. The Club Europe cabin has also been introduced on UK domestic services and all customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

Source: British Airways.

British Airways: Launch of Milan flights from two London airports

Courtesy: British Airways.

British Airways is launching new year-round services to Milan, Italy from two London airports in April.

The new routes to Milan’s Linate Airport will start from London City Airport on April 24 and from Stansted Airport on April 29.

There will be two flights a day on week days and one a day at weekends from London City and two a week from Stansted.

Luke Hayhoe, British Airways’ general manager customer and commercial, said: “Milan is a very exciting route for us as it will appeal to both business and leisure customers. The new services gives the choice of two alternative London airports with well-timed flights to Linate, which is Milan’s most convenient airport.”

Earlier this month British Airways announced new summer-only routes from London City to Skiathos, Greece and to Manchester, which together with Milan means flights to 30 destinations will operate in British Airways’ colours from the Docklands airport this summer.

At Stansted British Airways is launching three new destinations, including a second Italian city Florence, and increasing frequency on some existing routes. The new service to Milan will be the airline’s ninth route this summer.

All flights will operate on modern Embraer 190 jet aircraft, with spacious cabins and two abreast seating so every customer can have an aisle or window seat.

Basic each way fares from London City and Stansted to Milan from £45 are available to book on www.ba.com

Customers flying in Euro Traveller benefit from allocated seats, a generous hand-baggage allowance and loyalty points which can be used to buy food and drink on board flights or towards other trips

Club Europe customers receive complimentary food and drinks on board, a generous free baggage allowance and free seat selection and on-line check-in.

Italian airline Meridiana, who currently codeshare on the British Airways services between Linate and Heathrow, will in future also codeshare on the new services from London City and Stansted.

Source: British Airways.