British Airways: First lounge revamp for Premium customers

Courtesy: British Airways.

Courtesy: British Airways.

A refresh to British Airway’s First lounge at Terminal 5 is making for a more comfortable and relaxing start to flights for some of the airline’s top premium customers.

The refurbishment to the airline’s luxurious First lounge, which comfortably seats British Airways’ premium travellers, has brought a new sparkle to eligible First customers and Gold Executive Club members.

They are benefitting from brand new contemporary and stylish furniture throughout the lounge, plush new carpets, re-sanded, waxed and polished extensive oak wooded floors, and more power outlets to charge phones, laptops and tablet computers.

Troy Warfield, British Airways’ director of customer experience, said: “Our First customers and Gold Executive Club members are used to the very best service and surroundings, both in the air and on the ground.

Courtesy: British Airways.

Courtesy: British Airways.

“The refurbishment of our First lounge at Terminal 5 will ensure they can continue to enjoy fine cuisine, outstanding wines and champagnes and relax in comfort before flying in style to destinations around the world.”

Over 220 new pieces of furniture, ranging from stylish high-backed chairs, occasional tables, dining furniture and relaxing sofas have replaced the First lounge’s previous furniture.

Additional power outlets have been discreetly fitted to provide even more places for customers to re-charge and power up their personal electronic devices.

Since Terminal 5 opened in 2008, British Airways’ premium customers have been able to relax, dine and refresh themselves throughout the airline’s extensive ‘galleries’ lounge complex, featuring six individual lounges for Club and First customers, including the exclusive Concorde Room, and the recently refreshed First lounge.

Courtesy: British Airways.

Courtesy: British Airways.

As well as new and stylish, understated seating throughout, the First lounge also features ‘The Gold Bar’, which is covered in gold leaf and is lit by a Swarovski crystal chandelier.

Customers can help themselves from the bar, stocked with fine wines, champagne and spirits. There is also a dedicated Champagne Bar, surrounded by banquette seating, decorated with a subtle Concorde motif, serving top champagnes, including Castelnau Vintage 2004, Taittinger Brut Rose NV and Taittinger Vintage 2006.

A Work and Entertainment Zone provides PCs for customer use with free high-speed wifi available throughout the lounge.

A specially prepared hot and cold food selection is available for self-service in a dining area, with a wide selection of beverages available, and bespoke furniture to either dine alone at individual tables or in groups, if travelling with friends or family.

Courtesy: British Airways.

Courtesy: British Airways.

A dedicated British Airways customer service team is on hand to help customers to arrange or amend flights and answer any queries. Customers can pamper themselves before their flight with specially prepared treatments at the Elemis Spa.

British Airways has recently introduced its brand new First cabin on its new fleet of Boeing 787-9 Dreamliners. Last week the airline took delivery of its sixth 787-9, which went into service to Montreal.

The new exclusive First cabin features just eight suites, painstakingly designed around the customer with extra storage space, more comfortable seating, adjustable mood lighting and a larger 23 inch in-flight entertainment screen.

British Airways’ has welcomed 14 787 Boeing Dreamliners into its fleet so far, and has a further 28 on order for future delivery.

Source: British Airways.

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