Pilatus Earns top Ranking for Customer Service in two Independent Surveys

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Courtesy: Pilatus Aircraft.

In the 2014 Corporate Aircraft Product Support Survey of business aircraft operators, conducted annually by Professional Pilot magazine, Pilatus earned the top ranking in the turboprop division for the 13th consecutive year. No other OEM of jet or turboprop aircraft has achieved this sustained #1 position as long as Pilatus.

In addition, Aviation International News magazine reported that Pilatus retained its top ranking in the annual Product Support Survey, Newer Turboprops category.

The annual surveys ask owners and operators of the aircraft to rate their experience based on company response time, spares availability, cost of parts, speed of AOG service, technical manuals, technical representatives and service satisfaction.

“The global Pilatus service team is delighted and honored to be recognized for the work they do day in and day out. We also see this as a challenge to raise the bar each year and continuously look for ways to improve our service above and beyond our customers’ expectations,” said Piotr “Pete” Wolak, Vice President of Customer Service for Pilatus Business Aircraft.

Wolak continued, “We know that we will face even more formidable competitive pressure in the near future as we enter the jet market with the PC-24. Our goal is to build upon the PC-12’s solid foundation to create an even higher level of service for all Pilatus customers.”

Source: Pilatus Aircraft.

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